:root {
  --ink: #1f1b18; --muted: #6f665e; --line: #e4ddd3; --paper: #faf7f2; --accent: #2f5d50; --warm: #b4582f;
  --serif: "Fraunces", Georgia, serif; --sans: "Inter", system-ui, sans-serif;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--paper); color: var(--ink); font: 16px/1.55 var(--sans); word-break: keep-all; }
a { color: var(--accent); }
button { font: inherit; cursor: pointer; }
.eyebrow { font-size: .74rem; letter-spacing: .16em; text-transform: uppercase; color: var(--muted); margin: 0 0 8px; }
.fine { font-size: .78rem; color: var(--muted); }

/* customer */
.split { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 560px); min-height: 100vh; }
.photo { background: #333 url("img/salon.jpg") center / cover no-repeat; }
.desk-side { padding: 28px 48px 40px; display: flex; flex-direction: column; }
.top { display: flex; justify-content: space-between; align-items: baseline; margin-bottom: 48px; }
.brand { margin: 0; font-weight: 600; letter-spacing: .02em; }
.top a { color: var(--muted); font-size: .9rem; }
h1 { font: 700 clamp(2.4rem, 4.2vw, 3.6rem)/1.05 var(--serif); margin: 0 0 14px; }
.lead { color: var(--muted); margin: 0 0 28px; max-width: 40ch; }
.chat { flex: 1; min-height: 180px; max-height: 38vh; overflow: auto; border-top: 1px solid var(--line); padding: 18px 0; }
.msg { margin: 0 0 12px; max-width: 88%; }
.msg.assistant { color: var(--ink); }
.msg.user { margin-left: auto; text-align: right; color: var(--muted); }
.msg.typing { color: var(--muted); }
.hold { border-top: 1px solid var(--line); border-bottom: 1px solid var(--line); padding: 20px 0; margin-bottom: 16px; }
.hold-summary { font: 600 1.2rem/1.3 var(--serif); margin: 0 0 8px; }
.policy { font-size: .92rem; margin: 0 0 14px; }
.agree { display: flex; gap: 10px; align-items: center; font-size: .92rem; margin-bottom: 14px; }
.agree input { width: 18px; height: 18px; accent-color: var(--accent); }
.booked { background: #eef3ef; padding: 14px 16px; border-left: 3px solid var(--accent); }
.ask { display: flex; gap: 10px; border-bottom: 1px solid var(--ink); padding: 8px 0; }
.ask input { flex: 1; border: 0; background: transparent; font: inherit; padding: 6px 0; }
.ask input:focus { outline: none; }
.ask button { border: 0; background: var(--ink); color: var(--paper); border-radius: 999px; padding: 8px 18px; }
.hint { font-size: .82rem; color: var(--muted); }
.hint button { background: none; border: 0; border-bottom: 1px solid var(--line); padding: 0; margin: 0 8px 6px 0; color: var(--ink); }

/* owner desk */
.owner { padding: 0 40px 64px; }
.bar { display: flex; justify-content: space-between; align-items: flex-end; padding: 32px 0 24px; border-bottom: 1px solid var(--line); flex-wrap: wrap; gap: 16px; }
.bar h1 { font-size: 2.2rem; margin: 0; }
.controls { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.controls .label { font-size: .8rem; color: var(--muted); margin-right: 4px; }
.controls button { border: 1px solid var(--line); background: #fff; border-radius: 999px; padding: 8px 14px; }
.controls #run { background: var(--ink); color: var(--paper); border-color: var(--ink); }
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); border-bottom: 1px solid var(--line); }
.kpis div { padding: 22px 16px 22px 0; color: var(--muted); font-size: .85rem; }
.kpis span { display: block; font: 700 2.2rem/1.1 var(--serif); color: var(--ink); }
h2 { font: 600 .76rem/1 var(--sans); letter-spacing: .14em; text-transform: uppercase; color: var(--muted); margin: 36px 0 16px; }
.cal-head { display: flex; align-items: center; gap: 14px; margin-top: 36px; flex-wrap: wrap; }
.cal-head h2 { margin: 0; font: 600 1.4rem var(--serif); letter-spacing: 0; text-transform: none; color: var(--ink); }
.cal-head button { border: 1px solid var(--line); background: #fff; border-radius: 50%; width: 32px; height: 32px; }
.legend { margin-left: auto; font-size: .78rem; color: var(--muted); display: flex; gap: 12px; align-items: center; }
.legend i { display: inline-block; width: 10px; height: 10px; margin-right: 4px; border-radius: 2px; padding: 0; border: 0; }
.cal { display: grid; grid-template-columns: 54px repeat(3, 1fr); margin-top: 16px; border-top: 1px solid var(--line); }
.hours { position: relative; margin-top: 38px; }
.hours span { position: absolute; font-size: .72rem; color: var(--muted); transform: translateY(-50%); }
.col h3 { margin: 0; padding: 10px 8px; font: 600 .9rem var(--sans); border-bottom: 1px solid var(--line); }
.lane { position: relative; border-left: 1px solid var(--line); background: repeating-linear-gradient(#fff 0 65px, var(--line) 65px 66px); background-position: 0 0; }
.appt { position: absolute; left: 6px; right: 6px; padding: 6px 8px; border-radius: 4px; font-size: .78rem; overflow: hidden; display: flex; flex-direction: column; gap: 1px; border-left: 3px solid; }
.appt span, .appt em { color: var(--muted); }
.appt em { font-style: normal; text-transform: capitalize; }
.appt button { margin-top: 4px; align-self: flex-start; font-size: .72rem; border: 1px solid currentColor; background: #fff; border-radius: 999px; padding: 2px 10px; }
.awaiting_hold { background: #f4f1ec; border-color: #b7aea2; }
.held { background: #e8f0ec; border-color: var(--accent); }
.released, .checked_in { background: #eef2f6; border-color: #6f8aa3; }
.charged { background: #f8ece5; border-color: var(--warm); }
.cancelled, .expired { background: #f3f3f3; border-color: #bbb; opacity: .7; }
.legend .awaiting_hold, .legend .held, .legend .released, .legend .charged { border: 0; }
.legend .held { background: var(--accent); } .legend .awaiting_hold { background: #b7aea2; }
.legend .released { background: #6f8aa3; } .legend .charged { background: var(--warm); }
.now { position: absolute; left: 0; right: 0; border-top: 2px solid var(--warm); }
.two-col { display: grid; grid-template-columns: 1fr 1fr; gap: 48px; }
.feed { list-style: none; padding: 0; margin: 0; max-height: 360px; overflow: auto; font-size: .88rem; }
.feed li { padding: 10px 0; border-bottom: 1px solid var(--line); }
.feed time { display: block; font-size: .72rem; color: var(--muted); }
.ledger { width: 100%; }
.ledger-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 32px; }
.chart { height: 300px; border-top: 1px solid var(--line); }
.pill { display: inline-block; padding: 1px 9px; border-radius: 999px; font-size: 11px; font-weight: 600; letter-spacing: .02em; line-height: 18px; }
.pill.hold { background: #e3eee8; color: #24493f; }
.pill.void { background: #e5ecf3; color: #3d5873; }
.pill.capture { background: #f6e3d9; color: #8a3f1c; }
.pill.reauthorize { background: #efe9f7; color: #55407a; }
.mono { font-family: ui-monospace, Menlo, monospace; font-size: 12px; color: var(--muted); }
.k-capture { color: var(--warm); font-weight: 600; }
.k-void { color: #4c6a85; }
.k-hold { color: var(--accent); }
dialog { max-width: 640px; border: 1px solid var(--line); border-radius: 8px; padding: 28px; }
dialog h2 { margin-top: 0; }

@media (max-width: 900px) {
  .split { grid-template-columns: 1fr; }
  .photo { min-height: 34vh; }
  .desk-side { padding: 20px 16px 32px; }
  .owner { padding: 0 16px 40px; }
  .kpis, .two-col { grid-template-columns: 1fr 1fr; }
  .ledger-grid { grid-template-columns: 1fr; }
  .cal { grid-template-columns: 40px repeat(3, minmax(110px, 1fr)); overflow-x: auto; }
}

/* Ledger toolbar: kind filter, stylist chip from the chart, search, CSV */
.ledger-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; margin: 0 0 10px; }
.seg { display: inline-flex; border: 1px solid var(--line); border-radius: 999px; overflow: hidden; }
.seg button { border: 0; background: transparent; padding: 5px 12px; font-size: .8rem; color: var(--muted); cursor: pointer; }
.seg button[aria-pressed="true"] { background: #2f5d50; color: #fff; }
.chip { display: inline-flex; align-items: center; gap: 6px; padding: 3px 4px 3px 12px; border-radius: 999px; background: #e3eee8; color: #24493f; font-size: .8rem; font-weight: 600; }
.chip[hidden] { display: none; }
.chip button { border: 0; background: transparent; font-size: 1rem; line-height: 1; cursor: pointer; color: inherit; padding: 0 6px; }
#ledger-q { flex: 1; min-width: 180px; padding: 6px 10px; border: 1px solid var(--line); border-radius: 6px; font: inherit; font-size: .85rem; background: #fffdf9; }
.ledger-bar .ghost { border: 1px solid var(--line); background: #fffdf9; border-radius: 6px; padding: 6px 12px; font-size: .8rem; cursor: pointer; }
.hint { color: var(--muted); font-size: .78rem; margin: 8px 0 0; }
.pill.total { background: #1f1b18; color: #fff; }
.ag-row.total-row { font-weight: 600; }
.ledger .ag-row { cursor: pointer; }
.appt.flash { animation: flash 1.4s ease-out; }
@keyframes flash { 0% { box-shadow: 0 0 0 4px #b4582f; } 100% { box-shadow: 0 0 0 0 transparent; } }